We’ve added a new way to dive deeper into the performance of your requests—whether you're looking at a single request or a full campaign.

Now you can track:

• How old a request is
• Time spent in each status
• Time to first portal submission
• Average validation time (to gauge team efficiency)
• How often a request was reopened
• Communication stats (emails sent, SMS) and website activity

You can also measure durations in business days for a more realistic view of timelines.

For campaign-level insights, filter stats by date range, request status, or assigned users to get exactly the data you need.
More visibility, smarter decisions.